What our clients say about InLife disability support in 2026

InLife has grown a lot in 11 years. Something I think about often is how we maintain the quality service that made so many choose us to begin with. These results tell me we can.

This year’s results are the best we’ve ever seen. Our clients gave us a net promoter score (NPS) of 68, a significant improvement on last year. If you’re not familiar with NPS, a score above 50 is considered excellent.

In 2026 we had a 44% response rate across phone, email and in-person visits. This means our clients are engaged, and they trust we're actually listening.

We have an easy read version to ensure everyone feels they can participate. This year 33% of people opted for the easy read, up from 17% last year.

“I just love InLife so much! I would recommend it to anyone with complex physical needs. The personalised service is second to none.”

One thing that stands out in this year's data is how clients feel about the skills of the people supporting them. After investing in customised training at onboarding across our Supported Independent Living (SIL) homes, 97% of respondents agreed their assistants have the right skills to support them.

We've also seen real improvement in how clients feel about being involved in decisions affecting their onsite shared supports. And consistency of service across our local offices is stronger than ever.

“At InLife people are treated well. Everyone seems happy to work for InLife.”

Here are some of the highlights:

This shows that although we’ve grown, we’ve kept the personal touch. Clients still feel known and the people supporting them genuinely care.

“Your service always looks to support me in my choices.”

Of course none of this happens without our team. A genuine thank you to everyone who shows up and makes InLife what it is.

“Even when not in the office, she always responds. Even on leave she will give contact details for the person taking over.”