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What is this policy about?

This policy explains how InLife Independent Living uses cookies when you visit our website: https://www.inlife.org.au.

We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who we are

InLife Independent Living Limited (ABN 92 606 740 836) is responsible for how your personal information is collected and used through cookies on our website.

If you have any questions, you can contact our Data Privacy Officer:

Jo Gladman
Email: [email protected]

What are cookies?

Cookies are small text files stored on your computer or device when you visit a website.

They help the website:

  • Work properly
  • Remember your preferences
  • Understand how you use the site
  • Show you relevant advertising (if you’ve agreed)

Some cookies come from our website, and some come from services we use (like Google).

What types of cookies do we use?

We use two types of cookies on our website:

1. Essential (technical) cookies
These help the website work properly. For example, they can remember your settings, keep forms working, and support website security.

2. Analytics and advertising (profiling) cookies

These help us understand how people use our website and improve it over time. They can also help us measure our advertising and show more relevant ads on platforms like Facebook, Instagram and Google.

These cookies may collect information such as:

  • which pages you visit
  • how long you stay on the site
  • what you click on
  • how you found our website
  • whether you filled in a form

You can choose whether to allow these non-essential cookies.

Which tools use cookies on our site?

We use the following services on our website:

  • Google Analytics – helps us understand how people use our website
  • Google Ads – helps us measure our ads and show relevant ads to people who visit our site
  • Google Tag Manager – helps us manage website tags and tracking tools
  • Meta Pixel (Facebook Pixel) – helps us understand what people do on our website after they click on a Facebook or Instagram ad. It also helps us measure our ads and show more relevant ads on Meta platforms
  • Hotjar – helps us understand how people use the site so we can improve the website experience

These tools may collect information such as:

  • your browser and device type
  • pages you visit
  • time spent on the site
  • clicks, taps and scrolling
  • how you got to our site
  • actions you take, such as filling in a form

These tools do not tell us your name unless you give it to us yourself, for example by filling in a form.

Why do we use cookies?

We use cookies to:

  • make our website work properly
  • remember your settings
  • understand how people use our website
  • improve the website experience
  • measure how well our advertising is working
  • show more relevant ads on Facebook, Instagram and Google
  • help keep our website secure
  • meet legal requirements

Do I have to accept cookies?

No.

You can choose whether to allow non-essential cookies, including analytics and advertising cookies. Essential cookies are still needed for the website to work properly.

You can change your cookie settings at any time on our website. Most web browsers also let you block or control cookies through your browser settings.

If you choose not to allow some cookies, parts of the website may not work as expected.

Do we share your data?

Sometimes.

We may share limited information with trusted service providers that help us run our website, understand how it is being used, and improve our advertising.

These may include:

  • Google
  • Meta
  • Hotjar
  • website and technology providers
  • government or legal bodies, if required by law

This information may include things like your browser or device type, pages visited, and actions taken on our site, such as submitting a form.

We do not sell your personal information.

Is your data sent outside Australia?

Sometimes, yes.

Some of the services we use, such as Google, Meta and Hotjar, may store or process data outside Australia.

When we use these services, we take reasonable steps to make sure your information is handled in line with Australian privacy law.

How long do we keep this data?

We only keep cookie data for as long as needed — for example, to improve the website or track how it’s used.

Then we delete or anonymise it.

What are your rights?

You have rights under Australian privacy laws.

You can:

  • Ask to see the personal data we hold about you
  • Ask us to correct any incorrect information
  • Ask not to receive marketing
  • Ask to stay anonymous (in some cases)
  • Choose or change your cookie preferences
  • Make a complaint if you think your data has been mishandled

Some rights may have conditions.

If we can’t meet your request, we’ll explain why.

Who can you contact?

If you have questions or want to use your rights, contact us:

InLife Independent Living Limited

Street address: Level 7, 222 Exhibition Street, Melbourne VIC 3000

Postal address: PO Box 140, Collins Street West VIC 8007

Phone: 1800 INLIFE (1800 465 433)

National Relay Service: 1800 555 727

Website: https://www.inlife.org.au

DPO Email: [email protected]

You can also contact these regulators:

Office of the Australian Information Commissioner (OAIC) – for privacy concerns

Australian Competition and Consumer Commission (ACCC) – for consumer matters

Australian Communications and Media Authority (ACMA) – for spam and marketing issues

Health Complaints Commissioner (HCC) – for health data concerns

Current version: InLife – Cookie policy – v0.2

Last updated: 21.04.2026