InLife is a not-for-profit NDIS-registered disability support provider, founded in 2015. We support more than 275+ people across metropolitan and regional Victoria with frequent or complex support needs — typically 25 or more hours a week. We were built from the ground up to do disability support better, and our clients tell us they notice the difference.

We operate across metropolitan and regional Victoria, with local offices in Melbourne CBD, Ringwood, Narre Warren, Sunshine, Geelong, Ballarat and Benalla. Having local offices means our Coordinators are close by, our teams are local to you, and there's always a friendly face nearby.

Yes. We're fully NDIS-registered, including for high-intensity supports and behaviour support. Our most recent registration audit returned a 98% positive score, something we're really proud of.

Yes — and that's a deliberate choice. As a not-for-profit, we have no service delivery conflicts of interest, and we have people with disability represented on our board. Every dollar goes back into delivering better support.

Supported Independent Living, or SIL, is NDIS-funded support for people who need help with day-to-day tasks at home. It can include things like personal care, meal prep, medication, getting around the community and overnight support. SIL is about helping you live the life you want, with the right people around you.

In a word: our Coordinators. Each client has one dedicated Coordinator who's their go-to for everything. This includes building the team, sorting the roster, answering questions and even covering the occasional shift. They have low caseloads so they can really get to know you.

We've also built our own technology (the InLife Hub and myLearning), pay our team above-award wages, never use contractors or labour hire, and as a not-for-profit, we have no conflicts of interest. You can read more about why people choose us here.

We work with people who have frequent or often complex support needs, usually 25 hours a week or more. That includes people living in shared homes, with family, or on their own. If you'd like to chat about whether we're the right fit, just give us a call.

Yes, it's one of the things we do best. We're registered for high-intensity and behaviour support, we have a nurse educator on staff and our Client Service Management team have hundreds of years of combined experience. We're great at grappling with complexity rather than shying away from it.

Absolutely. Your Coordinator works directly with you to recruit and build a team that's right for you. You decide who's on the team and who isn't, your preferences come first, every time.

We focus on skills, experience and the right fit for you over formal qualifications, although most of the support workers we hire have a Cert IV or higher. Every worker completes our thorough onboarding, including client-specific training tailored to the person they'll be supporting.

Every staff member must have a current NDIS Worker Screening Check and up-to-date First Aid and CPR before they start. In Victoria, the Worker Screening Check covers the police check requirement. Working with Children Checks depend on your specific situation, we'll talk you through what applies.

All workers complete an online induction through our myLearning platform before their first shift, covering NDIS Code of Conduct, manual handling, privacy, infection control, medication management and more. On top of that, every worker completes training specific to you, including instructional videos and any complex care your supports involve. Our nurse educator provides clinical training where it's needed, and we partner with behaviour support practitioners for behaviour support needs.

Yes. We love it when this happens. As long as your current team meets our compliance requirements, we welcome them into the InLife community. They get the same onboarding as any new InLife worker, and most tell us it's quick and supportive.

Longer than the industry norm. Over 70% of our frontline team have been with us for more than a year, and for many of our clients, the bulk of their support comes from people who've been on their team for over 2 years. Continuity matters, and we work hard to make sure you keep the same friendly faces.

In 2025, we were named one of the top ten best workplaces in Australia by Great Place To Work®. We’re proud to say 94% of our staff say they're happy working here. We pay above-award wages, offer salary packaging, invest in development and run a culture that genuinely cares.

We use the InLife Hub, our own purpose-built platform, to keep everything in one place. Shift notes, handover notes, appointments, roster updates, team messages and maintenance requests all live there. You can opt in to get an automated email every time a shift note is submitted, plus there's a running spreadsheet of all submissions if you'd like a fuller picture.

Definitely. Our model is built around collaboration, we work alongside support coordinators, allied health professionals, day programs, behaviour support practitioners and other providers. We see ourselves as part of your wider team.

Your Coordinator does your rostering locally, not a faceless central admin team. They know you, they know the team, and they know your routines. Rosters are set 8 weeks’ in advance, so you and your team always know what's coming.

We have a dedicated after-hours team who help fill last-minute shifts, and our Coordinators and Client Service Managers will jump in and cover shifts themselves when needed. No voicemail, no panic.

Our after-hours team is available for both staff and families, with clear escalation if more help is needed. You'll always reach a real person.

We’ve made a deliberate choice to use a flat weekday and weekend Assistant pay rate, with a higher rate on public holidays. We do this to give you simplicity, choice and control and to keep your support consistent across the week. Our wage model still meets all our obligations under the Award (including the Better Off Overall Test), and our team is genuinely well looked after, which is why we have such strong staff retention and engagement.

Your Coordinator is the first port of call, they know your situation and can usually sort things out quickly. If something needs to go further, your Client Service Manager steps in. For more serious matters, our website has a dedicated feedback and complaints page, and you can also speak with senior management or our CEO directly.

We're proud that 94% of our clients say they feel comfortable speaking up when something isn't right.

Yes, we're happy to provide incident report summaries to clients, families and care teams on request.

Yes. We have a board-approved whistleblower policy with confidential reporting channels, including direct lines to our CEO and Board chair through the website, and private messaging through the Hub.

We deliver all services in line with the latest NDIS Price Guide. For a quote tailored to your situation, give us a call on 1800 INLIFE, we're happy to walk through the details.

Absolutely. For individual programs of support, every invoice includes fully itemised shift records. For shared SIL programs, we provide a clear record of the agreed program and each person's contribution to the cost, with detailed shift records available on request.

Yes. We tailor fund management with you and your support team, including input into the budget, regular check-ins and full acquittal reporting at the end of each cycle. If you'd like direct access to our distributed purchasing system to track spend in real time, we can set that up too.

We make switching as smooth as possible. Your Client Service Manager and Coordinator guide you through every step. You can transition at your own pace, even starting with just part of your supports while you keep another provider for the rest. There's more detail on our switching providers page.

Yes. We welcome your existing team to join the InLife community, provided they meet our compliance requirements. The transition is usually quick and supportive.

We love helping people make the move into independent living. Your InLife Coordinator starts working with you straight away to gain hands-on experience and train your team, so everything's ready when you arrive home.

Give us a call on 1800 INLIFE (1800 465 433) or send us a message. If you're using the National Relay Service, start by calling 1800 555 727. We'd love to hear from you.