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What our team really thinks: Sharing InLife's 2025 Your Say results

96% of InLife team members say we're a great place to work, and here's what our 2025 employee survey revealed.

21 April 2026 | By Jo Stammers

Every year, we ask our team to share their honest experiences through our “Your Say” survey. And every year, the results remind us why working in disability support is so much more than a job.

In 2025, more than 500 InLife team members shared their feedback, and I couldn’t be prouder of what they had to say.


Our 2025 employee survey highlights

One of the standout results this year is the impact of our ongoing investment in leadership development. We received excellent feedback on our leaders and communication, showing that developing our leaders makes a real difference for our people.

Our employee Net Promoter Score reached 73, the highest result I’ve seen in my career. It’s a huge achievement and a result worth celebrating.

We've long believed that disability support can be a career for life. That belief is reflected in our data, with 92% of InLife team members seeing themselves still

working with us in 2 years' time. When people choose to stay, it creates consistency in teams, and that’s what clients feel day-to-day.

As for the qualitative feedback, people say they feel supported and see their leaders as approachable and transparent.

“I feel supported, valued, and proud of the work we do for clients. It’s a positive place to work, and the impact we make really matters.
“The client care is focused on empowerment, client choice and client-centred.”
“I feel trusted to do my job, my contributions are valued, and leadership is approachable and transparent.”


What we're doing well

The areas the team said we’re doing well:

  • A welcoming, inclusive workplace culture

  • Improved communication from coordinators

  • A genuinely client-centred approach to disability support

  • Feeling valued and supported at work

  • Approachable, transparent leadership.

2026 focus areas

We're committed to continuous improvement, and our team was honest about the areas where we can do better:

  • The InLife app — we're working to make the experience smoother

  • Shifts — we're trialling new options to get the shift mix right

  • Recognition — We’re exploring how to best recognise our amazing team.



Build a career in disability support with InLife

InLife is a place where support workers can grow their skills and build a genuine career in the NDIS sector. Results like these show us we’re on the right track 💛

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Jo Stammers is Head of People and Culture at InLife, a Victorian not-for-profit and registered NDIS disability support provider. She brings extensive experience across HR and organisational development roles in financial services, professional services, legal and publishing organisations. At InLife, Jo leads people and culture strategy with a focus on leadership capability, workforce development, performance and creating a safe, values-led workplaces that supports high-quality disability services. Her work centres on building strong people practices that enable consistent, ethical and sustainable support for clients and the teams who support them.